It all started with a text.
Explore this issue:September 2016
Marguerite Wood, the practice administrator of ENT of Oklahoma, based in Lawton, Oklahoma, saw a text asking about any openings in her office. The young daughter of a friend of a friend was experiencing ear pain.
“They had gone to the emergency room, but the ER doctor there wanted them to see an ENT instead,” said Wood. “We were completely full that day, and the mom wasn’t giving any details about the ER visit.” Instead, Wood and the staff nurses asked questions about how long the pain had lasted, whether the seven-year-old patient had been taking any antibiotics, and so on. After a lot of fact-finding, Wood was able to work with the practice staff to get the patient in to see one of the practice’s physicians.