“Email versus texting has to do with the sensitivity and the nature of what you’re talking about,” Dr. Merati said. “There’s the immediacy, the intimacy, and the perceived security of texting, compared with email, that drives a lot of those decisions.”
Formality
Communications consultant A.J. Moore, PhD, an associate professor of journalism in the department of communication and journalism at Rider University in Lawrenceville, N.J., put it even more bluntly when he asserted that email isn’t going anywhere.
“Research shows—and I know I do it myself—the first thing I do in the morning when I pick up my phone is check my email,” he said. “People often check their email before they check the weather, before they check social media. Sure, there are other places to go; there are other ways of communicating. But I still think that email is the center point. It’s the starting line for your communication.”
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