Dr. Wei is division chief of pediatric otolaryngology/audiology at Nemours Children’s Hospital and director of the Resident and Faculty Wellbeing Program at Nemours Children’s. She is also an associate editor on the ENTtoday editorial advisory board.
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January 2021How to Create Optimism During Patient Visits
Optimism can be shared with the patients we serve. The following tips can help patients understand that we are there for them—an “army” of healers, who, until our very last moment while serving, will continue to care for them and each other.
- Ask questions about how they and their families have been doing overall, and generously listen to their answers. Have they and their family been safe from COVID-19? Have they faced challenges with their children and their schooling?
- Offer condolences for loved ones lost to COVID-19 or otherwise.
- Instead of trying to be the one with all the answers, acknowledge to yourself and others what we don’t know, what we hope for, and that not knowing everything is all right.
- Ask about recent or upcoming birthdays, family celebrations, and special occasions—they still happen, even during a pandemic.
- Close every visit and conversation with a focus on gratitude. Share what you’re thankful for and ask others about their blessings.