The three pillars of emotional intelligence are communication, appreciation, and empathy.
EQ can be learned and strengthened with practice.
The most important part of communication is listening.
Pay attention to visual cues during face-to-face conversation.
Do your best to speak in a neutral tone of voice.
Don’t miss an opportunity to compliment your staff and colleagues on their work.
Duck vs. Rabbit
Some people look at this image and see a duck, while others see a rabbit. According to Dr. Friedman, a person can have an earnest conversation with someone else in which one person only sees the metaphorical duck and the other only sees the metaphorical rabbit.
“You can have a complete misunderstanding and interpret it that the person is a jerk and it’s a conspiracy,” she said. “But you can honestly not be hearing that conversation the same way.”—RB