E-commerce titan Amazon.com has recently stepped into the medical and surgical supplies business, and its reputation for low prices and speedy delivery (free with orders higher than $49) could step on the toes of your medical supply representative.
Explore this issue:October 2017
This is not something that especially excites Ralph Marrero, MD, an otolaryngologist with Central Arkansas Ear, Nose, and Throat Clinic. “When you get to know the rep, you hate to say one day, ‘Oh hey, we’re not going to be seeing you anymore, even though you were doing a great job and we really like you and we hope you don’t starve,’” he said.
Dr. Marrero has worked in this small practice of two physicians, an audiologist, and an office manager since 2010. His office made a switch to a new supplier their previous supplier made multiple errors and failed to deliver supplies in a timely fashion. The office staff and nurses were happy with the new supplier. “It’s a big company that offers a lot,” he said.