Happy Patients, Happy Doctors: Patient satisfaction surveys will become an important part of your practice

ABMS Core Questions:

1. Did the doctor explain things in a way that was easy to understand?
2. Did the doctor listen carefully to you?
3. Did you talk with the doctor about any health problems or concerns?
4. Did the doctor give you instructions about taking care of your health problems or concerns that were easy to understand?
5. Did the doctor seem to know the important information about your medical history?
6. Did the doctor show respect for what you had to say?
7. Did the doctor spend enough time with you?

Additional Questions:

1. Are you satisfied with your visit today?
2. Would you refer a friend or family member to our practice?
3. Were you able to schedule your appointment in a timely manner?
4. Were you greeted courteously when you arrived at the office?
5. Did our business office handle your insurance and billing promptly and accurately?

Sources: Jack Gluckman, MD; Elizabeth W. Woodcock, MBA, FACMPE, CPC; Owen J. Dahl, MBA, FACHE, CHBC.