What do parents value in outpatient experiences with their children’s otolaryngology and pediatric surgeons?
Background: While the patient and family experience is increasingly valued as a metric for quality care, evaluation of the qualitative feedback given by parents regarding their experience with pediatric otolaryngologists and surgeons has not previously been reported.
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June 2014Study design: This is a mixed-methods analysis of parent satisfaction comments obtained from the physicians’ comment section of the Medical Practice Survey (Press Ganey) over nine months in 2012.
Setting: Single American tertiary care center.
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