AI is accelerating insurance claim denials in otolaryngology, causing increased administrative burdens and patient care delays, with physicians responding by developing and using AI tools to improve documentation and appeals.


AI is accelerating insurance claim denials in otolaryngology, causing increased administrative burdens and patient care delays, with physicians responding by developing and using AI tools to improve documentation and appeals.
The use of AI in healthcare has the potential to improve clinical care and efficiency, accelerate research, and empower patients and communities, but challenges must be addressed.

This article provides a brief foundational understanding of generative AI and describes examples of its current and potential uses in healthcare, as well as the experience of some otolaryngologists in their early adoption of generative AI programs designed to help ease the burdensome task of documentation.

This article is the first in a series of five that looks at the broad dimensions of AI within the context of healthcare in general and otolaryngology where apt. This first article describes basic principles of AI and how these technologies are currently used in healthcare.

Although the artificial intelligence app ChatGPT has created chaos in some medical areas, it may be a promising yet ambiguous alternative to traditional search engines for patient information.


While use of artificial intelligence in otolaryngology is in its infancy, the benefits of employing these technologies show great promise.