The girl was diagnosed with extensive acute otitis externa that was “so bad, they couldn’t clean it out—she had surgery the following day to insert an Otowick,” said Wood. “The ER had never contacted us since the patient went there over the weekend and our schedule was full; however, based on the child’s age and acute condition, we were able to work her in as an emergency patient.”
Wood said that her practice held a quick meeting—known in their office as a “huddle”—to discuss the scenario; it helped the practice develop a plan on how to handle future emergency work-ins for other patients. “It was so we could bring a renewed awareness to the quality of care for our patients,” she said.
This is just one example of how staff meetings, whether fluid or formalized, can help establish new policies, shape the way an effective medical practice runs, and further refine how it can best serve patients. Useful staff meetings that don’t waste time are a great way to hear and convey information that can keep your medical office working at its best.