“One of our physicians had an elderly cancer patient who wanted to record the visit, and the doctor thought that was fine because of the large amount of information being covered,” said Kevin Watson, practice administrator at Colorado ENT and Allergy in Colorado Springs. “For those with more straightforward cases, it seems like the relationship is not getting off on the right foot. While the patient may have the best of intentions, the question may still remain whether they are really looking for evidence of malpractice.”
Many physicians just don’t feel comfortable with the technology and don’t understand the implications. Others think that recording changes the interaction, because the doctor may become more formal and may use medical jargon instead of easily understood words, knowing that others may review the interaction.
Another concern is the use of the recording if there are adverse outcomes. If the doctor doesn’t mention a zebra, might that lead to a malpractice claim and/or overtreatment in a defensive medicine mode?