Calm, Empathetic Reaction by Physicians Best for Handling Angry Patients

While some instances of patient ire and frustration cannot be prevented, ensuring that you and your staff are sensitive to a patient’s feelings, that a sense of security and calm is maintained and that the lines of communication remain open, may help to mitigate and perhaps prevent the occasional angry occurrence. “Most people are reasonable,” said Dr. Harkins. “Most of the time they stop their anger when they realize there is a line they can’t cross, and that they’re being listened to and understood.”