Physicians can try to get a review removed , said Minc, but this can be difficult and depends on the review’s language and the site’s terms of service. These sites should never be threatened legally—they’re generally immune from liability stemming from the reviews.
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November 2021If a review is serious in nature, such as allegations of malpractice, harassment, or racism, then more aggressive legal action is likely necessary, Minc said. “Consumers don’t expect perfect online ratings. But sitting back and doing nothing about your online reputation isn’t an option.”
Thomas R. Collins is a freelance medical writer based in Florida.