Just by taking an active stance in asking patients if they had a good experience and if they have any feedback, you are protecting your reputation.
Be strategic. Mikulski advises physicians to ask for feedback after a patient starts seeing results from a treatment plan, as opposed to just after the first visit. “When a sinus infection starts clearing up or after you do a surgical procedure and the patient starts healing and is nearing the end of their treatment cycle, that’s when you want to solicit their feedback,” she said.
Another tip from Mikulski is to focus on reviews that appear on the sites that really matter and have a big audience—think Google, Yelp, and Healthgrades.