Therefore, the interview itself is more about figuring out how you will fit into the practice’s dynamic. “Medicine has become much more of a customer service-type business,” said Bohannon. “Otolaryngology is a field that tends to still rely heavily on word-of-mouth and network referrals, so the customer service aspect is important.”
Explore This IssueDecember 2012
Because employers are trying to determine the more intangible aspects of your personality, here are a few questions that you can reasonably expect to be asked:
- How would you describe your approach to providing health care services? (Aggressive? Conservative? Evidence-based?)
- How well do you work as part of a health care delivery team? (How do you get along with nurses, mid-levels, other physicians?)
- What are your practice goals?
- What are your thoughts on customer service?
- How much do you value and promote patient satisfaction?
- Why are you interested in coming here to practice?
Both Stone and Bohannon agree that honesty is the best policy when it comes to answering interview questions. “In terms of how to answer, answer honestly but concisely,” said Stone. “If they want more information they can always ask you to elaborate. Less is more.” Always focus on your strengths and on what sets you apart from other physicians, and be prepared to provide specific workplace examples when possible to illustrate your strengths. “Just be yourself,” said Bohannon. “Don’t try to be someone you’re not. Don’t be negative, don’t appear jaded and don’t be fake.”
During the interview, you are also ensuring that the position is right for you, so be on the lookout for red flags, Stone said. Be wary if the prospective employer won’t let you meet any other physicians, such as fellow otolaryngologists or primary care physicians who will be referring to you. “You should be able to meet someone who can speak for what it’s like to practice in the community, confirm the need and confirm support of other physicians in the area,” he said. Other warning signs include excessive physician turnover or an inability to prove the need for an additional otolaryngologist in the area.
Don’t lose focus on why you started looking for a new position, added Stone. “Many people tend to get overly stressed or apprehensive toward the end of the process … and get hung up on one small detail of the contract or process.” Ultimately, Stone advised, “Be patient and try not to let the process overwhelm you.”