Patients who do not keep their appointments are a financial burden on a practice and can have a major impact on others waiting for treatment. “It is important for a practice to account for the occasional no show,” said Dianne Williams, CEO of ENT Associates of Alabama in Birmingham. “Our average non-surgical patient brings in about $150. If you have 10 no shows a day, that translates into $1,500 a day of lost revenue.”
Explore this issue:August 2018
If the rate of missed appointments is high, other patients can be impacted. A study done by an acute care hospital system noted that lowering the number of patients who missed their appointments caused the next available appointment average to drop from 100 to 55 days (Hardwired Results. Published 2014.).
“A slot that is not used means that a person who is a day or more away from being seen could have gotten that slot,” said Jon Chabot, practice administrator for ENT, Ltd., in Norfolk, Va. “Getting patients in quicker can have an impact on their treatment and health going forward.”| | | Next → | Single Page