ENT, Ltd., bills a portion of their fees up front. “We collect a $50 deposit when the appointment is rescheduled,” said Chabot. “If they show, it is applied to their bill or refunded.”
Explore This IssueAugust 2018
Firing a Patient
Chronically missed appointments may lead to the patient being “fired.” This is addressed in your no-show policy and notice. The methods and notifications for implementing this policy are the same as terminating a patient for other reasons.
“Being diligent is very important,” said Williams. “You have to follow up, be consistent, and send out the reminders. Every step in the process is critical.”
Kurt Ullman is a freelance medical writer based in Indiana.